Server Error in Easy Invoice

Note: This guide does not apply to cloud customers.*

This error message can occur when Easy Invoice is not started correctly when restarting service tasks. Similar messages that can be remedied in the same way:

'Lock Service Unavailable'
'Object Reference not set'

If you are a cloud customer, please visit our support portal for support.*

A fullpage error with red letters at the top, saying: 'Server Error in '/easyInvoice' Application'. Below the red letters are more details about the error.

This error message can occur when Easy Invoice is not started correctly when restarting the service tasks. You can solve this by restarting the "Easy Systems Easy Invoice Application Service" on the application server.

The button how it is shown on Windows. A symbol with 2 cogs and the word 'Services' written next to it.

After restarting the Windows service, you need to perform one more step, which is to recycle the 'Easy Invoice' application pool. You can do this in the 'Internet Information Services (IIS) Manager'.

The button how it is shown on Windows. A symbol of the earth with an arrow over it. A server is placed in front of the eath. the text: 'Internet Information Services (IIs) Manager' is written next to it.

A pop-up on top of the EasyInvoice application. On this pop-up, the 'recycle' button is pressed.

It may happen that in the background, the application is still running and, as a result, restarting the service does not seem to be enough. In 'task manager', turn off the running Easy Invoice task and try starting the service again.

* Not sure if you are a cloud customer? Then read more about this on our page: am I a cloud customer?