Support portal Easy Systems

Create a ticket

Still haven't found answers to your questions or error messages? Then feel free to report your issue to us via our support portal called Gemini.

If you would like to help us provide the best possible assistance, please provide us with the following information:

A complete report prevents us from having to ask additional questions.

1	Screenshots, so we can quickly see what your report entails.
2	The error message you receive, if applicable.
3	An example situation and an invoice where things are not going well.
4	Do we need to access your environment via a VPN connection and/or RDP, and is this yet to be activated? Can you activate it while your ticket is available in our support portal? This way, we can process your ticket as quickly as possible.

In the following article you will discover how to optimally navigate within our support portal: Gemini.

Follow this link to install TeamViewer so that a member of our support team can watch with you.