This article is only relevant if you are using Peppol Sending (outgoing) via TradeInterop 4Exchange. This means you are submitting XML documents to the TradeInterop API.
🔐 Logging into the Platform
Go to https://app.icreative-cloud.nl
Or use the link provided in the activation email you received.
Note: You may have received an email for either the test or production environment of TradeInterop.
Log in using the email address and password provided in the activation email.
Once logged in, the home screen will display information about outgoing invoices sent via the Peppol network.
📂 Navigating to the Overview
For detailed overviews, click on Sending.
You will see the following options:
Search – Displays all invoices sent via the Peppol Network.
Errors – Shows all invoices that encountered an error.
Actions – Displays pending actions that require attention.
📑 SEARCH: Outgoing Peppol Documents
This section lists all invoices sent via the Peppol Network.
Common statuses:
Delivered – The document was successfully delivered to the recipient via Peppol.
Waiting for export – The document is still in the process of being sent.
Processing error – An error occurred. The document was not sent and needs to be reviewed.
📑 Viewing Sent Peppol Documents
Clicking on a document in the search overview opens the invoice.
Below each document, you’ll find information about the sender and recipient, invoice details, booking lines, invoice image, attachments, and the document’s history.
📑 Error Overview
All documents with errors can be easily found under Exceptions.
It could look like this:
📑 What to Do in Case of Processing Errors?
If a Peppol document encounters an error, it must be followed up.
Click on a document with an error, recognizable by the red status icon with an exclamation mark.
Details about the latest error are shown under the Last Error field in the Miscellaneous column.
If the error message is unclear, you can view the document’s history for more information.
Go to History:
This section shows all steps the document has taken from the moment it arrived at TradeInterop until delivery to the final recipient.
Example Error:
An error message may indicate that the recipient of the XML document could not be found.
Possible causes:
The data in the XML document does not match the recipient’s registration details.
→ In this case, the recipient address in the XML document may need to be corrected.
The recipient is not registered on the Peppol network and cannot receive invoices via Peppol.
→ You can contact the recipient and inform them that you would like to send invoices via Peppol.
It’s recommended to notify recipients before sending invoices via Peppol, as they may not yet be ready to receive them.
🔎 Check Peppol Registration
You can check whether a recipient is registered on the Peppol Network using the Peppol Directory. This also shows which XML formats are supported.
Test Directory: https://test-directory.peppol.eu/public
Production Directory: https://directory.peppol.eu/public
Note: These directories only show registrations within Europe and are separate for the test and production networks.
⚠️ XML Document Issues
Sometimes a document cannot be sent due to issues in the XML structure, such as missing values or incorrect formatting. In such cases, it’s helpful to review the XML content.
❓ Need Help?
If you have questions or need assistance, contact our support team via:
https://support.easysystems.nl/