To keep up-to-date with your outstanding invoices in Easy Invoice, there is the option of receiving a daily (may vary) email with the invoices currently in your invoicing process.

The task that controls this is application-wide. Nevertheless, a user can also specify when they want to receive these reminders.

This can be set in the user's account settings.

See the image above for the options available to the user himself.

User does not receive mail reminders

If you stop receiving emails from Easy Invoice even after setting this up, your SMTP details may have changed.

Please consult your IT department to obtain these details for your company and share this information with our support.

We can then change this data for you so that your emails are delivered again and you, the user, receive reminders again.

To recognize if the task responsible for sending out the emails is going wrong, you can view this in the service tasks in Easy Invoice under the 'Manage' option. If it is shown in red then this is the culprit. If you press the folder icon to the left of the service task, a message appears with the error. Can you share this with our support? Then we will fix the problem for you. 

To check whether the task responsible for sending emails is running incorrectly, you can view it in the service tasks in Easy Invoice under the 'Manage' option. If this task is shown in red, this is the cause. If you click on the folder icon to the left of the service task, a message appears with the error. Can you share this error message with our support? We will then fix the problem for you.